GerryPenny's Policies, Terms & Conditions
It wouldn't be a modern website or store without some legalese mumbo jumbo right?
If you'd like some light reading, or have questions, read on!
The Policies
Terms, Conditions, Rules and regs... Oh my! Just covering the bases so we're all on the same page!
Returns, exchanges, broken things? Is there a policy for that? Yep, there sure is... Read on!
Digital goods work a little different, so they get different procedures... Click for more!
GerryPenny Terms & Conditions
GerryPenny Terms & Conditions
Last updated: October 31, 2023
This website is owned and operated by GerryPenny LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors digital and physical products, designs and concepts, and information. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
WHO CAN USE THE WEBSITE
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
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KEY COMMERCIAL TERMS
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.
RETURN AND REFUND POLICY
For specific Return, Exchange and Refund policies, refer to the physical product section HERE, and the digital product section HERE.
Generally speaking, for any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Adventure Journal, and other digital downloads; Sticker sheets.
RETENTION OF RIGHT TO CHANGE OFFERING
We may, without prior notice, change the services/products offered; stop providing the services/products offered or any features of the services/products we offer; or create limits for the services/products. We may permanently or temporarily terminate or suspend access to the services/products without notice and liability for any reason, or for no reason.
OWNERSHIP OF INTELLECTUAL PROPERTY, COPYRIGHTS AND LOGOS
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of GerryPenny LLC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
RIGHT TO SUSPEND OR CANCEL USER ACCOUNT
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
INDEMNIFICATION
You agree to indemnify and hold GerryPenny LLC harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, in no event shall GerryPenny LLC, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, GerryPenny LLC assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
RIGHT TO CHANGE AND MODIFY TERMS
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
PROMOTIONAL EMAILS AND CONTENT
You agree to receive from time to time promotional messages and materials from us, by email. If you don't want to receive such promotional materials or notices – please just notify us at any time.
CUSTOMER SUPPORT AND CONTACT INFO
FerryPenny LLC can be contacted for customer support services and/or to correspond with the website and its operators at: Info@GerryPenny.com
GerryPenny Return Policy
GerryPenny’s Return / Refund Policy
Last updated: October 31, 2023
Thank you for your purchase! We hope you are happy with your order, however if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the delivery date (we know some items can take a bit to be made and shipped!). All returned items must be in new and unused condition, with all original tags and labels attached.
EXCHANGES
If you need to exchange for a different item, please contact Customer Service (see the bottom of this page). Exchanges for a different size or color of the same item can be initiated when:
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You need a different size of the same item
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You need a different color of the same item
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And the replacement item is the same price you paid originally
Contact Customer Service for current available options on exchanges of different color/size of the same item when the pricing is different.
RETURN PROCESS
To return an item, please email customer service at Info@GerryPenny.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and the return form provided, then mail your return to the following address:
GerryPenny LLC
Attn: Returns
RMA #
11201 Ed Brown Road
Charlotte, NC 28273
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
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Digital downloads (example: Adventure Journal)
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Sticker sheets
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
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A $10 restocking fee will be charged for all returns in excess of $200.
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Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
GerryPenny Digital Return Policy
GerryPenny’s Digital Product Purchase & Return Policy
Last updated: October 31, 2023
The following purchase policies constitute an agreement between GerryPenny LLC ("Company"), and you that governs your purchase of the following downloadable digital products (“Digital Products”):
Adventure Journal
This policy is incorporated into GerryPenny LLC’s Terms of Use. For more information on our Terms of Use, please visit the full policy above.
PURCHASE AND ACCESS
When you purchase any of our Digital Products, you will receive immediate access to the Digital Products at the time your purchase is completed. All purchases of Digital Products are paid in full at the time of purchase.
REFUNDS
We stand behind our products and your satisfaction with them is important to us. However, because some of our products are digital goods delivered via Internet download, we generally offer no refunds on digital products.
If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request. Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion.
LICENSE TO USE DIGITAL PRODUCTS
All Digital Products, including any content contained within the Digital Products, available for sale on the Websites were developed solely for your personal use and may not be reproduced for publication or for the personal or commercial use of others without permission from Company.
This means that you, as the purchaser, are permitted to use the content you purchased, including using it within your business. However, you may not share this content with any third party. Additionally, you may not reproduce or resell the information to any third parties.
QUESTIONS
If you have any questions concerning our digital products policy, please contact us at: