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FREQUENTLY ASKED QUESTIONS

Everything you need to know... and if we missed something, send us a message at the bottom of the page!

WHAT PAYMENT METHODS DO YOU ACCEPT?

GerryPenny is proud to accept all major credit and checking cards (Visa, MasterCard, American Express, UnionPay, JCB, Discover, Diners, CartesBancaires, Electron, & Maestro), as well as PayPal, Apple Pay, and Google Pay.

DO YOU SELL GIFT CARDS?

Not yet... Should we? Would there be interest in that?

CAN I HAVE MY ORDER GIFT WRAPPED?

We do not currently offer gift wrapping, as GerryPenny offers on-demand ordering for shipment directly to you. Potentially, gift wrapping could be added in the future.

PEN PAL CLUB
FREQUENTLY ASKED QUESTIONS

Everything you need to know... and if we missed something, send us a message at the bottom of the page!

PEN PAN SUBSCRIPTION SHIPPING DETAILS

All Pen Pal Subscriptions are charged on the 1st of each month, and shipped between the 15th - 17th of that month. That means that if you purchase your subscription on July 7th, you would not be charged until August 1st, and your subscription would be shipped between August 15th - 17th.

CAN I PAUSE OR CANCEL MY SUBSCRIPTION?

Yes! You can easily pause or cancel your subscription at any time. Please keep in mind that due to the nature of the monthly subscription, and being paired with a pen pal, you may still receive a letter after pausing or canceling.

WHEN ARE PAYMENTS PROCESSED?

Your payment for each subscription is charged on the 1st of every month, and shipped the week of the 15th - 17th of every month.

WHEN WILL MY SUBSCRIPTION SHIP?

All subscriptions will be sent out via USPS (snail mail) between the 15th - 17th of every month.

CAN I PURCHASE A SUBSCRIPTION FOR A FRIEND, OR AS A GIFT?

Yes, of course! During checkout, simply use your information for the billing portion, and add your friend or family member's information in the shipping portion.

And if you are purchasing multiple pen pal subscriptions (one for your child and one for a friend), please place two separate orders, due to the differences in delivery address.

IS THIS SNAIL MAIL, OR INTERNET MAIL?

Yep, this is 100% through snail mail! Who doesn't love a reason to go to the mailbox for something other than bills or junk mail?

That said, we do allow for "emergency, last minute" letters to be returned via email, so they can make the package shipping date on time!

WHAT ARE THE ACTUAL BENEFITS OF HOMESCHOOLERS CONNECT'S PEN PAL CLUBS?

There are many, but here's just a few:

- Promotes Reading and writing skills.

- Fosters interest in Social Studies.

- Develops social and emotional skills.

- Inspires creativity and compassion.

- Promotes handwriting skills and development.

WHAT ABOUT SAFETY?

Unlike other pen pal systems out there, with Homeschoolers Connect's Pen Pal Clubs, all letters are sent directly to our business PO Box first. Then they are carefully reviewed by our team before being sent out to individual Pen Pals. No individual addresses are shared. We do our best to make sure letter content is clean and "PG-rated" to protect the kids as well.

WHAT ABOUT CHARTER SCHOOL MEMBERS?

Charter school kids are 100% welcome! We can even work with your charter (specific to California) to become a vendor, and then they can cover the cost of the monthly subscription, it's a win win! If you're a charter school parent, feel free to contact us below to get that set up.

CONTACT SUPPORT

Questions, Comments, Have a story to share? How can we help?

Thanks for submitting! Gerry & Penny will check it out soon.

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